CChina Virtual Concierge

Local help, whenever you need it

Your real human travel support in China, 24/7.

Message, call, or video chat with a local China travel assistant whenever you need help.

See how it works
Text · Voice · VideoEnglish support Online only

From setup to surprises

One trusted point of contact for your whole China trip.Human guidance, not another travel guide.

What we help with

China feels simpler when someone local is on your side.

We provide online guidance and communication support. You stay in control of every booking and payment.

01

Before you arrive

Get help setting up payments, maps, mobile data, transport, and the essentials for a smoother arrival.

02

While you travel

Ask a real person about bookings, directions, translation, local customs, or an unexpected problem.

03

When it gets complicated

Share your screen, switch to a voice or video call, and let a local assistant guide you step by step.

How it works

Help in three simple steps.

No new travel app to learn. Talk to us through the channel that is already comfortable for you.

  1. 01

    Choose your pass

    Select support for your arrival or your whole trip.

  2. 02

    Start a conversation

    Send a message and tell us what you need.

  3. 03

    Get local guidance

    Your assistant stays with the problem until the next step is clear.

Built for peace of mind

Real people. Clear boundaries. No confusing hand-offs.

Our assistants provide information, translation, and online guidance. We will always explain what we can do before you pay.

  • ✓ English-speaking human support
  • ✓ Transparent service scope
  • ✓ Text, voice, and video options

Simple starting option

Start with a conversation.

Tell us where you are in your journey. We’ll recommend the right level of support before you commit to anything.

Early access

Trip Assist

Human travel support for visitors to mainland China.

  • 24/7 message access
  • Voice or video escalation
  • Pre-arrival setup guidance